Last updated: March 28, 2025

This Privacy Policy outlines how Komfii (“the Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, engage with our services, or make purchases from komfii.com (the “Site”) or otherwise communicate with us in relation to the Site (collectively, the “Services”). In this Policy, “you” and “your” refer to users of the Services, including customers, site visitors, or any other individuals whose data we handle according to this Privacy Policy.

By accessing or using any part of our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use or access the Services.

Updates to This Privacy Policy

We may modify this Privacy Policy periodically to reflect operational, legal, or regulatory updates. When we do, we’ll revise the “Last updated” date and post the updated version on this page.

How We Collect and Use Personal Information

To deliver and improve our Services, we collect personal data in several ways depending on how you interact with us. The types and sources of data collected are detailed below.

In addition to the specific purposes described, we may use your data for customer support, legal compliance, contract enforcement, and to safeguard our platform and community.

Personal Information You Provide

We may collect personal data directly from you, including:

• Contact details: name, email, phone number, and address
• Order details: billing/shipping address, payment confirmations, contact details
• Account info: usernames, passwords, security credentials
• Shopping activity: items viewed, added to cart, loyalty programs, reviews, referrals
• Customer support interactions: any information shared via chat, email, or contact forms

Some features require you to submit information voluntarily. Not providing certain data may prevent access to some features.

Information We Collect Automatically

We automatically collect usage-related information (“Usage Data”) through cookies, pixels, and similar technologies. This includes:

• Device/browser details
• IP address
• Network and connection data
• Interaction and behavior on the Site

Information from Third Parties

We may receive data from:

• Vendors and platforms like Shopify
• Payment processors (e.g. card or bank details to fulfill orders)
• Marketing tools and analytics platforms
• Online trackers (e.g. beacons, SDKs, cookies)

This information is handled in accordance with this Privacy Policy. See also our section on Third-Party Websites and Links.

How We Use Your Information

Service Fulfillment

We use your data to:

• Process payments and fulfill orders
• Manage and update your account
• Facilitate returns and exchanges
• Notify you about transactions and account activity

Shopify may use your information in accordance with their Privacy Policy.

Marketing and Advertising

We may use your personal data for promotional purposes, including:

• Email, SMS, or mail campaigns
• Targeted ads based on preferences or browsing behavior
• Tailoring your shopping experience on Komfii and other platforms

Security and Fraud Prevention

Your information helps us:

• Detect and respond to fraud, illegal actions, or misuse
• Keep your account secure (please safeguard your login credentials)

If you suspect any compromise to your account, contact us right away.

Customer Support & Improvements

We use your personal information to respond to inquiries, enhance the Services, and maintain our business relationship with you.

Cookies

Our website uses cookies to:

• Remember your preferences
• Run analytics
• Improve functionality

You can manage cookie preferences in your browser. However, disabling cookies may affect site performance.

We honor the Global Privacy Control (GPC) signal, which lets you opt out of certain types of data sharing. Learn more at globalprivacycontrol.org.

Sharing Personal Information

We may share your personal data under the following circumstances:

• With service providers (e.g., Shopify, payment processors, shipping partners)
• With business and marketing partners
• At your request or with your consent (e.g., shipping info, social media integration)
• With affiliates within our corporate structure
• In legal situations or business transfers (e.g., mergers or bankruptcy)

Categories of Personal Information Shared in the Last 12 Months

We do not use or share sensitive personal data without consent or to infer characteristics.

Personal Information Sold or Shared (as defined by law)

Third-Party Links

Our Site may include links to third-party platforms. We are not responsible for their privacy practices or the content they publish. We advise reviewing their policies separately.

Be cautious when submitting information on public forums or social media via third-party widgets, as it may become visible to others.

Children’s Privacy

Our Services are not designed for individuals under the age of 21. We do not knowingly collect personal data from minors.

If you believe your child has submitted personal information to us, please contact us to request deletion.

Security and Data Retention

While we employ security measures, no system is entirely immune. Avoid sharing sensitive data over insecure channels.

We retain your personal information based on factors such as account activity, legal obligations, and business needs.

Your Rights

Depending on your location, you may have rights including:

• Access: Request a copy of your personal information
• Deletion: Request that we delete your data
• Correction: Update inaccurate information
• Portability: Receive your data in a transferable format
• Restrict Processing: Ask us to limit how we use your data
• Withdraw Consent: Revoke consent where applicable
• Appeal: Challenge a denial of your rights request
• Manage Communications: Opt-out of marketing emails anytime

To exercise your rights, use the contact information below. We may request additional information to verify your identity.

We will not discriminate against you for exercising these rights.

Complaints

If you’re unhappy with how we handle your data, contact us. You may also file a complaint with your local data protection authority.

International Users

Your data may be processed outside your country of residence, including in jurisdictions where privacy protections may differ. We ensure appropriate safeguards are in place, including standard contractual clauses where applicable.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your data rights, contact us:

Email: support@komfii.com